Relatia helps brands design and deploy value-driven CRM strategies. By combining strategy, customer intelligence, data, and activation, we create personalized customer journeys that strengthen engagement, build lasting loyalty, and accelerate business performance.
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Trusted by over 100 enterprise clients and scale-ups
Une structure complète pour allier conseil, data et activation CRM de pointe.
Analysis of your CRM challenges and development of a strategic roadmap tailored to your objectives.
Turning your data into actionable insights through segmentation, behavioral analysis, and AI-powered decision-making dashboards.
Orchestration of omnichannel campaigns and real-time triggered journeys.
Interactive experiences that drive engagement, enrich customer intelligence, and strengthen loyalty.
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A comprehensive approach to digital communication channels and customer engagement.
Activation channels
Email, push notifications, SMS, in-app messaging, WhatsApp, Messenger, wallet, and other digital touchpoints, activated at the right moment and through the right channel.
Tool expertise
Hands-on command of the market’s leading CRM and Marketing Automation platforms, to design, deploy, and optimize your customer relationship programs.
Journey orchestration
Designing automated scenarios across the entire customer lifecycle: onboarding, activation, engagement, loyalty, abandoned cart, reactivation, and churn prevention.
The customer engagement agency built to maximize retention and loyalty.
A performance-driven culture
Every journey, campaign, and scenario is designed to maximize your key metrics: engagement, retention, conversion, and customer value.
A data-driven approach
We turn customer data into personalized experiences through granular segmentation, behavioral analysis, and AI-powered activation.
End-to-end support
From defining your CRM strategy to operational deployment, we support you at every stage of your projects.
Gamified experiences that make a difference
We design immersive experiences that strengthen engagement, enrich customer intelligence, and drive loyalty.
Your challenges
Our response
CRM audit, redesign of the relationship strategy, and lifecycle journey design
Behavioral analysis, advanced segmentation, and personalized activations
Automated scenarios, triggers, and omnichannel orchestration
Gamification mechanics and interactive experiences
Impact & results
A consistent customer experience, better retention, and higher customer value
More relevant, personalized campaigns and stronger engagement
Productivity gains, real-time activations, and improved CRM performance
More engagement, more first-party data, and stronger loyalty
Trusted by over 100 enterprise clients and scale-ups
